de | en

Successful communication in difficult situations (SOK_KOM)
Master Workshops: Erfolgreiche Kommunikation in schwierigen Situationen (SOK-KOM)

Course 0000005056 in SS 2019

General Data

Course Type workshop
Semester Weekly Hours 1 SWS
Organisational Unit Schlüsselkompetenzen
Lecturers Amelie Zauner
Dates 3 dates in groups

Further Information

Courses are together with exams the building blocks for modules. Please keep in mind that information on the contents, learning outcomes and, especially examination conditions are given on the module level only – see section "Assignment to Modules" above.

additional remarks Communication shapes and strengthens our interpersonal relationships and forms the social framework in which we operate on a daily basis. Communication has a fundamental influence on our lives, both positive and negative. It often happens that it is the source of disturbance for unpleasant situations and conflicts. This social competence workshop deals with the mutual interaction of communication between different actors. In terms of content, we first examine the basics of communication, and then deal in depth with methods of prevention and action regarding difficult situations. Here we work out, for example, which communication strategies can be used adequately in a conflict discussion. Additionally, methods are shown how to avoid emerging conflicts and how de-escalation can be created. This workshop raises awareness for the handling of daily communication and aims to develop to develop own strategies for action to be able to act competently and confidently in difficult situations in the future.
Links E-Learning course (e. g. Moodle)
TUMonline entry

Equivalent Courses (e. g. in other semesters)

SemesterTitleLecturersDates
WS 2019/20 Exklusive Offer: Successful Teamwork (SOK-TEAM) Aepfelbacher, M. Lösel, S. Poetzsch, L.
Responsible/Coordination: Pohl, T.
dates in groups
WS 2019/20 Master Workshops: Agility - A key competency for the 21th century (SOK-AGIL) Aepfelbacher, M. dates in groups
WS 2019/20 Master Workshops: Agility - A key competency for the 21th century (SOK-AGIL) Aepfelbacher, M. dates in groups
WS 2019/20 Clear and respectful communication – winning solutions of conflict Poetzsch, L. Schmid, J. dates in groups
SS 2019 Exklusive Offer: Team TFD Lösel, S. dates in groups
SS 2019 Master Workshops: Convincing in group exercises - recognize and optimize your own skills through feedback (SOK_FEEDBACK) Lösel, S. dates in groups
SS 2019 Master Workshops: Learn to argue - How to convince (SOK-ARGUMENTIEREN) Poetzsch, L. dates in groups
SS 2019 Master Workshops: Convincing in group exercises - recognize and optimize your own skills through feedback (SOK_FEEDBACK) Zauner, A. dates in groups
SS 2019 Master Workshop: Negotiate profitably - How to achieve better results (SOK-VERHANDELN) Poetzsch, L. dates in groups
SS 2019 Going Global - Strengthen your intercultural competences Zauner, A. dates in groups
SS 2019 Master Workshops: How to Wow - Enthuse about yourself and your ideas (SOK-WOW) Pohl, T. dates in groups
SS 2019 Master Workshops: Systematic Networking - With strategy into work life (SOK-NETWORKING) Pohl, T. dates in groups
SS 2019 Master Workshops: Systematical Networking - Your strategic way into work life Pohl, T. dates in groups
WS 2018/9 Exklusive Offer: Team TFD Lösel, S.
Responsible/Coordination: Pohl, T.
WS 2018/9 Master Workshops: Learn to argue - How to convince (SOK-ARGUMENTIEREN) Poetzsch, L. dates in groups
WS 2018/9 Master Workshops: Convincing in group exercises - recognize and optimize your own skills through feedback (SOK_FEEDBACK) Zauner, A. dates in groups
WS 2018/9 Successful communication in difficult situations (SOK_KOM) Zauner, A. dates in groups
WS 2018/9 Master Workshop: Negotiate profitably - How to achieve better results (SOK-VERHANDELN) Poetzsch, L. dates in groups
WS 2018/9 Going Global - Strengthen your intercultural competences Zauner, A. dates in groups
WS 2018/9 Master Workshops: Systematic Networking - With strategy into work life (SOK-NETWORKING) Pohl, T. dates in groups
WS 2018/9 Master Workshops: Systematical Networking - Your strategic way into work life Pohl, T. dates in groups
WS 2018/9 Master Workshops: Convincing in group exercises - recognize and optimize your own skills through feedback (SOK_FEEDBACK) Lösel, S. dates in groups
SS 2018 Master Workshops: Learn to argue - How to convince (SOK-ARGUMENTIEREN) dates in groups
SS 2018 Cross-cultural Communication – Basics dates in groups
SS 2018 Master Workshops: How to Wow - Enthuse about yourself and your ideas (SOK-WOW) dates in groups
SS 2018 Master Workshops: Systematic Networking - With strategy into work life (SOK-NETWORKING) dates in groups
SS 2018 Master Workshops: Convincing in group exercises - recognize and optimize your own skills through feedback (SOK_FEEDBACK) dates in groups
WS 2017/8 Master Workshops: Learn to argue - How to convince (SOK-ARGUMENTIEREN)
WS 2017/8 Clear and respectful communication – winning solutions of conflict
WS 2017/8 Master Workshops: Systematical Networking - Your strategic way into work life
SS 2017 Master Workshops: Learn to argue - How to convince (SOK-ARGUMENTIEREN)
SS 2017 Master Workshops: Going Global - Develop your cross-cultural competence (SOK-IKK)
SS 2017 Master Workshops: High performance within teams - Success through profitable cooperation (SOK-TEAM)
SS 2017 Master Workshops: Systematical Networking - Your strategic way into work life
WS 2016/7 Master Workshops: Learn to argue - How to convince (SOK-ARGUMENTIEREN)
WS 2016/7 NEU Master Workshops: Boundary Work - Setting and communicating boundaries
SS 2016 Generation Y – New challenges in management and leadership processes
SS 2016 Getting to yes – Harvard Negotiation Project
SS 2016 Clear and respectful communication – winning solutions of conflict
SS 2016 Getting in touch with people
SS 2016 Behavior Simulation Dynamic Fly – Receive feedback on your actions
Top of page